Quality Policy

After almost 20 years serving our customers, carrying your goods all across Europe, we are clear about one thing: «Success lies in the optimisation and organisation carried out by a team of professionals who look after our customers and their goods. So that they have nothing to worry about, and can enjoy the peace of mind of knowing that their products reach their destination on time and exactly as agreed».

 

Adopting a quality management system is a strategic decision for the organisation, helping to improve its overall performance and providing a sound basis for sustainable development initiatives.

 

We have established a UNE-EN ISO 9001:2015 Quality System with the scope of “ROAD FREIGHT TRANSPORT SERVICE”

 

The Management of TRANSCOSUR has established a Quality Management System based on the UNE-EN-ISO 9001:2015 standard, and therefore sets out the following commitments:

• A commitment to meeting the established requirements and to the continual improvement of the effectiveness of the QMS.
• Customers are the reason for our work; therefore, meeting their needs and expectations is one of the main objectives of TRANSCOSUR.
• A commitment to comply with legal and regulatory requirements, customer requirements and any other requirements the organisation subscribes to.
• Continual improvement of the Quality System is a strategic factor in the activities of TRANSCOSUR, supported by the commitment of Senior Management, and it must necessarily rely on the contribution of every employee in the organisation, both individually and as a team. This involvement is one of the cornerstones of our continual improvement plans.
• As a key tool for promoting continual improvement, the organisation must establish the management procedures needed for the activities and processes involved in delivering the services/products of TRANSCOSUR, using the setting and evaluation of quality objectives as a source of feedback to identify and implement improvement opportunities in the established management system, aimed at increasing customer satisfaction.
• Raising awareness among the employees of TRANSCOSUR that defending quality means defending their jobs. With quality in our service/product we will earn the loyalty of our customers, and it will make TRANSCOSUR an ever stronger organisation.

 

This policy is communicated to all employees and is available to all our interested parties.